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A Place Where Everything Is Perfect

    Refund Policy

    We have a 05-day refund or resend policy, which means you have 05 days after receiving your item to request a refund or resend. 

    To be eligible for a refund or resend, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a refund or resend, you can contact us at support@royalproductshop.com. Please note that refund or resend will need to be sent to the following address: [INSERT REFUND OR RESEND ADDRESS]

    If your refund or resend is accepted, we’ll send you a refund or resend shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a refund or resend will not be accepted.

    You can always contact us for any refund or resend question at support@royalproductshop.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept refund or resend for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept refund or resend on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to refund or resend the item you have, and once the refund or resend is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or refund or resend your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at support@royalproductshop.com.

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